Refund policy

Everything in this shop is made to order especially for you, so please check the size guide on each product before ordering.

Faulty, damaged, or wrong items
If your order arrives faulty, damaged, or not what you ordered, we'll put it right. Please email shop@mikesusko.com as soon as possible — ideally within 48 hours of delivery — with your order number and a photo of the problem, so we can resolve it quickly. We'll arrange a free replacement or a full refund, whichever you prefer, and you won't pay return postage. This does not affect your statutory right to a refund, repair, or replacement for faulty goods.

Change of mind
You may cancel and return an unused item within 14 days of receiving it, in its original condition. Email shop@mikesusko.com with your order number to start a return. As these items are made to order, return postage for a change of mind is paid by you, and we recommend a tracked service. Once we've received the item back in resaleable condition, we'll refund you within 14 days.

Hygiene exclusion
For health and hygiene reasons, we cannot accept change-of-mind returns on underwear or swimwear once the sealed packaging has been opened. This does not apply if the item is faulty.

Your legal rights
None of the above affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

Contact: shop@mikesusko.com